Reference

Know Your Rights Before You Play on laju99

Everything that governs your account on laju99 — from how we collect your data to how disputes are handled — is set out here clearly. Access to our platform depends on local law and is available only where local law permits in your region.

Jurisdiction-Dependent AccessAccount Rights & ObligationsPrivacy & Data HandlingDispute ProcessPolicy Updates
laju99 Know Your Rights Before You Play on laju99
DATA & SECURITY

How We Handle Your Information and Account Security

Your personal data is collected only for the purposes stated in our privacy policy — account operation, payment processing, and fraud prevention. We do not sell your data to third parties, and we retain it only for as long as required by the terms or applicable law. You can request a copy of the data we hold, ask us to correct inaccuracies, or request deletion subject to any legal retention obligations we hold.

Cookie Policy

We use cookies to maintain your session, remember your device and keep your account secure across mobile browser and desktop. You can manage cookie preferences in your browser settings at any time.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. Any attempt to change your password or linked e-wallet — including Touch 'n Go eWallet or GrabPay — triggers a fresh OTP step.

Data Retention

We keep account and transaction records for the minimum period required under the terms you agreed to at registration. Once that period ends and your account is closed, data is deleted from active systems.

Your Rights

You may request access to, correction of, or deletion of personal data at any time by contacting us via email. We respond to verified data-rights requests in writing within the timeframe set out in our privacy policy.

POLICY CONTACT

Reach Us About a Legal or Account Matter

If you have a question about how our terms apply to your specific account, or if you need to raise a formal legal request — such as data access, data deletion or a transaction dispute — our support team handles those through the channels below. We aim to acknowledge legal and policy queries within one business day.

Team online

Live Chat

Reach the support team directly through the live chat window in your account. Use this for urgent account questions, verification issues or policy clarifications.

Email Support

For formal legal requests — data access, account closure, transaction disputes — email us. Written requests create a documented record and receive a written response.

Account Help Centre

The Help Centre inside your account covers common policy questions: how terms apply to specific payment methods like Maybank2u, how to update personal details, and how to request a review.

Common Questions About laju99 Legal Terms

These are the questions we receive most often about how our legal terms, data practices and account rights work in practice for Malaysia players.

Account access depends on your local jurisdiction. We only permit accounts where local law allows it. You must confirm that online gaming is lawful in your location before registering.

The version published on this page at the time you use your account is the binding version. We notify you by email before any material change takes effect, so keep your registered email address current.

Contact us via live chat or email with your transaction reference and the date. We review disputes against the payment record — covering Touch 'n Go eWallet, Boost, GrabPay and FPX transactions — and respond in writing.

Yes. Email us from the address registered to your account with a data-access request. We verify your identity before releasing any information and respond within the timeframe stated in our privacy policy.

We retain records for the minimum period required under our terms and applicable law. Once that retention period ends, your personal data is removed from active systems and not processed further.

Yes. The same terms apply to all supported regions in Malaysia, including players in Johor Bahru. Access still depends on whether local law permits it in your specific location.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.