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How laju99 Handles Your Personal Data

When you open an account with us, we collect only what we need to run your wallet, process payments through Touch 'n Go eWallet, Boost, or GrabPay, and keep your sessions secure.

Account data protectedPayment details handled securelyYour rights, clearly statedNo unnecessary data collectedAvailable where local law permits

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PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct or delete the personal data we hold, the fastest path is through our live chat channel. You can also raise a formal data request by email. For account-specific queries — such as checking what payment records we hold from your Touch 'n Go eWallet or Boost transactions — our account support team can pull that detail directly from your profile.

Team online

Live Chat

Connect with our support team through the live chat widget on any page. This is the quickest way to raise a data or account query in real time.

Email Support

Send a formal data access or deletion request to our support email. Include your registered account details so we can locate your records without delay.

Account Settings

Some personal details — display name, contact number, preferred payment method — can be reviewed and updated directly inside your account profile page.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply layered controls across your account — from the moment you log in on mobile to the point your withdrawal clears back to your e-wallet. Data handling is not a checkbox exercise for us; it shapes how your account is built. Players in Johor Bahru and across Malaysia are covered by the same data standards regardless of which device or payment channel they use.

Encrypted Data Storage

Account credentials and payment references — including those linked to GrabPay and DuitNow transactions — are stored using encryption. We do not hold full card or wallet numbers in plain text.

Cookie Controls

We use cookies to remember your session and track page performance. You can adjust cookie preferences through your browser. Disabling analytics cookies does not block account access or payment flows.

Retention Schedule

Active account data is kept while your account is open. After closure, we retain only what is needed to satisfy applicable record obligations, then delete the rest on a scheduled basis.

Third-Party Sharing

We share data with payment processors like Touch 'n Go eWallet, Boost and FPX only to complete your transaction. No marketing profiling is passed to external partners without your explicit agreement.

What We Collect and Why We Need It

laju99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you give us when you create an account — your name, contact details, and the payment method you choose, whether that is Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX. We also log device identifiers and session activity so we can

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keep your account secure across mobile and browser. When you make a deposit or request a withdrawal, your transaction reference and e-wallet identifier are stored for verification purposes and to meet our record-keeping obligations. We do not sell your personal data to third parties. Data shared
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with payment processors is limited strictly to what those processors need to complete your transaction. Cookies and similar tools record browsing patterns on our site — you can manage these through your browser settings, though switching them off may affect how certain pages load. Any data
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tied to your account is retained for as long as your account remains active and for a further period as required under applicable obligations. Where you are in Malaysia, your use of this site and the data we hold on you is subject to local law.
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Access and eligibility depend on your jurisdiction and are available where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Questions About This Privacy Policy

Below are the questions we hear most often about how we handle personal data. If your question is not covered here, reach us via live chat and we will give you a direct answer tied to your account.

We collect your name, contact details, and the payment method you register — for example your Touch 'n Go eWallet or Boost account reference — along with session and device data needed to verify and secure your account.

Yes. Send a data access request through live chat or email with your registered account details. We will compile what we hold and share it with you within a reasonable timeframe under applicable obligations.

Raise a deletion request via live chat or email. Once verified, we will remove data that is not required for legal or record-keeping purposes. Payment transaction references may need to be retained for a defined period.

We do not sell your data to advertisers. Payment processors like GrabPay and DuitNow receive only the transaction fields they need. No behavioural profiling is passed outside our platform without your consent.

Cookies maintain your login session and measure page performance. You can disable non-essential cookies in your browser settings. Core session cookies are needed for account access and cannot be turned off without affecting login.

Data is kept while your account is active. After you close your account, we retain records only as long as applicable obligations require, then delete them. You can ask for a retention schedule summary via email.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How laju99 Handles Your Personal Data

Reach Us About Your Data

Live Chat

Email Support

Account Settings

Data Handling, Cookies and Account Security

Encrypted Data Storage

Cookie Controls

Retention Schedule

Third-Party Sharing

Your Questions About This Privacy Policy

01 What personal data does laju99 collect when I open an account?

02 Can I request a copy of the data you hold on me?

03 How do I ask laju99 to delete my personal data?

04 Does laju99 share my data with advertisers or third parties?

05 How does laju99 use cookies and can I turn them off?

06 How long does laju99 keep my account and payment data?

Privacy Policy

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